Your Right To Know
Bay Area Hospital is committed to protecting your safety and giving you the highest possible quality of care. We are equally committed to transparency regarding our performance measurements on patient satisfaction, safety, and outcomes. We believe it is your right to know how we are working to improve the care we provide, and how we measure up against national quality benchmarks.
We participate in many programs aimed at tracking and improving the quality of hospital care, including the Center for Medicare and Medicaid Services Quality Core Measures. We regularly review patient outcomes and patient satisfaction scores.
To see how Bay Area Hospital compares with other hospitals and with national standards, follow these links to these independent sites where quality measurement data are collected and analyzed:
Keeping you safe
At Bay Area Hospital, patient safety is always on our minds. We aim for consistent compliance with national patient safety goals.
Some of our ongoing safety initiatives include:
Communication – Every shift change of our nursing staff is accompanied by a “handoff” – a brief conference designed to make sure the incoming nurse is fully up to speed on the patient’s condition and needs.
Hand hygiene – Basic hand cleansing is an essential part of staying on guard against infection. Employee training on this important step is refreshed frequently, and employees are taught to remind one another if they slip. As a patient, you’re encouraged to remind doctors and nurses if you don’t see them practice careful hand hygiene.
Time Out – Our staff uses a Time Out safe-surgery checklist to reduce the risk of errors. Bay Area Hospital physicians and nurses always ask and answer three simple questions before conducting any invasive procedure. Do we have the correct patient? Do we have the correct procedure? Do we have the correct side or site on the patient? They also must ask themselves whether the patient has allergies that need to be considered and whether correct medications, implants, positioning devices, and necessary equipment are available.
Speak Up – We encourage you to become an active participant in your own healthcare, by helping eliminate potential mistakes. If you don’t recognize a medication being administered, please question whether it is the correct medication prescribed by your physician. If you take a number of medicines, ask your physician or pharmacist whether it is safe to add a new one.
You’re encouraged to become educated about your own condition; to write down important facts your doctor tells you; to read and understand medical forms before signing anything; and to learn how to operate any medical equipment you will be using at home.
Protecting our patients from infectious organisms is one of our most important jobs. That includes defending against multi-drug-resistant organisms – the so-called “superbugs” that have evolved to resist common antibiotics.
Here are some of the steps we take:
- Patients with antibiotic-resistant infections are isolated from others.
- Staff members treating such patients wear protective equipment such as masks, respirators, gowns, gloves, and plastic face shields. These devices protect staff members as well as other patients coming in contact with those staff members.
- Our infection preventionist actively monitors laboratory test results to identify, isolate and contain infectious organisms.
- We promote vaccinations among employees.
- During any high-risk flu season, any employee or visitor who has not been vaccinated must wear a surgical mask around patients.
- Multiple internal committees work to keep us up-to-date in the evolving battle against infection.
- Employees regularly receive training in hand hygiene, newly resistant organisms, isolating patients, and other infection-control tactics.