Bay Area Hospital Coronavirus Updates
Bay Area Hospital is taking steps to prepare for the likely development of Coronavirus, COVID-19, in Coos County. The hospital has activated an Incident Command System (ICS) to help organize our resources and prepare ourselves to manage this situation.
Looking at available resources, ensuring staff are educated on the virus and symptoms, and keeping up to speed on current guidance from both the Oregon Health Authority (OHA) and the Center for Disease Control (CDC), Bay Area Hospital has developed new policies and systems of patient flow to maximize the safety of staff, providers, patients, and visitors to the hospital. That being said, new policies have been rolled out to support our safety goals. The following are the most up-to-date developments you need to know before visiting Bay Area Hospital:
As of April 7, 2020:
As of Tuesday 04/07/2020, Bay Area Hospital's Women’s Imaging Center located at 2650 N 17th St, Coos Bay, OR 97420 will be closed.
All currently scheduled and future scheduled exams will be moved to the Main Hospital building. Anyone who is currently scheduled for an exam at WIC will be contacted and given instructions regarding their new exam time and location.
Every effort will be made to keep the currently scheduled appointment time. Thank you for your understanding as we continue to adapt to meet our communities’ needs during this time. If you have questions, please contact the Women's Imaging Center at 541-267-5411.
As of April 3, 2020:
Please note: At this time the Patient Accounts/Cashier Office is closed to walk-in customers.
How to make a payment or discuss your account(s) with a Patient Accounts representative:
•Pay by phone by calling 1-855-221-9300
•Speak with a representative between the hours of 9:00 a.m. and 4:00 p.m. Monday through Friday by calling 541-269-8132
•Pay online by visiting our website at bayareahospital.org and clicking the 'Pay My Bill' button at the very top of the homepage. This is available 24/7 and will require a 'visit number' found on your statement
•Pay by check or credit/debit card (please include your visit number or the patient’s name with your payment):
-Mail a check through USPS (never send cash through the mail) to: P.O. Box 1666, Roseburg, OR 97470 0409; OR drop your check or statement stub with your credit/debit card information in the drop box on the wall (next to the door) outside the Patient Accounts Office.
If you have questions about your account status, please contact the Patient Accounts/Cashier Office by calling 541-269-8132. Thank you!
As of March 25, 2020:
We want to thank the community again for the continued support of our request for home made face masks. Yesterday we provided two updated patterns that we prefer to our original pattern provided, and those updated patterns can be found in the paragraph below on this web page.
Along with this ask for face masks, we will now also be accepting home made isolation gowns. This is a larger pattern, and we have provided the pattern as a PDF HERE for community members to access: Isolation Gown Pattern (please click 'here' or the 'Isolation Gown Pattern' link).
The following are the supplies needed: 2.75-3.25 yards of 100% cotton (42 inches wide), 1 yard of grosgrain ribbon or twill tape cut into four 9” pieces for the ties, 4 pieces at 1”x12” of lightweight fusible interfacing, 6 pieces at 2” each of Velcro, and 2 at ¾-1” buttons.
Donations of these hand made gowns along with face masks can be brought to Bay Area Hospital’s screening stations at the main entrance or the entrance to the Emergency Room between the hours of 7:00 a.m. and 5:00 p.m. Donations are also being collected at the Coos Head Co-Op located at 353 S. 2nd Avenue in Coos Bay.
As of March 24, 2020:
At this time Bay Area Hospital will not be processing walk-in medical records requests at the hospital to prioritize the safety of our patients and staff. Please see the following instructions for how to obtain your medical records online or by phone:
• Go to www.bayareahospital.org and hover over ‘Patients & Visitors Information’ on the blue bar across the top of the home page
• When you hover over ‘Patients & Visitors Information’ click on ‘Medical Records’
• Select the appropriate “Authorization for the Use and Disclosure of Protected Health Information’ form
• Print and complete that form
• Mail or fax the form with a copy of your ID to the applicable address or to the fax number listed on the top of the form
If you are having trouble or need to ask questions, please contact the Medical Records Office at 541-269-8157. We thank you for your understanding!
As of March 24, 2020:
We have updated our preferred hand-sewn face mask patterns for those of you asking us about which designs and videos out there are the best. The design we sent out Friday, March 20th will provide adequate masks for our staff, and those masks created using that design will absolutely be used, however, other designs have been identified as even better as they are more adjustable, they can accommodate different sized faces ensuring a better fit, and they will have a longer and better functionality for our staff and providers.
All masks received will be approved by our Infection Preventionist and our Occupational Health Department, washed, and disinfected before being provided to our staff and providers. The masks need to be made out of cotton or a cotton blend fabric (preferably tightly-woven cotton fabric), and at least 2 layers thick (preferably 3 layers of fabric thick).
One of the designs we like is the Deaconess Hospital Face Mask. The information for the design and the video for this mask can be found here: https://www.deaconess.com/How-to-make-a-Face-Mask. For those of you who are unable to access the website, the following are the instructions for sewing a Deaconess Face Mask:
What you will need:
-Cotton fabric (designs are welcome, but please remember that staff and providers of all genders and in a variety of roles may wear these masks)
-Rope elastic, beading cord elastic will work (you may also use 1/8" flat elastic)
-Cut the elastic 7" long and tie a knot at each end. (do NOT knot the ends of the flat)
1. Put right sides of cotton fabric together- cut 9"x6" for an adult or 7.5"x5" for a child (make sure any fabric design is place horizontally)
2. Starting at the center of the bottom edge, sew to the first corner and stop. Sew the elastic with the edge out into the corner. A few stitches forward and back will hold this
3. Sew to the next corner, stop, and bring the other end of the same elastic to the corner and sew a few stitches forward and back
4. Sew across the top of the mask to the next corner. Again, put an elastic with the edge out.
5. Sew to the next corner and sew in the other end of the same elastic
6. Sew across the bottom leaving about 1.5" to 2" open. Stop, cut the thread, and turn inside out
7. Pin 3 tucks on each side of the mask. Make sure the tucks are in the same direction
8. Sew around the edge of the mask twice
The other face mask design is for a face mask with a filter pocket and adjustable wire. The video for this mask design can be found here: https://www.youtube.com/watch?v=BCJcE-r7kcg.
We want to reiterate that our inventory is adequate at this time for our COVID-19 modified operations as we have adopted extended use guidance to try and extend our supply, but there is an anticipated increase in need for these supplies due to a lack of reliability in our supply chain as a result of global shortages.
Bay Area Hospital uses the Centers for Disease Control's (CDC) recommendations regarding strategies to optimize the supply of face masks. If crisis capacity is reached, and we do not have an standard face masks, the CDC states "in settings where facemasks are not available, healthcare providers might use homemade masks for care of patients with COVID-19 as a last resort. Homemade masks should ideally be used in combination with a face shield." This information can be read in full on the CDC website here: https://www.cdc.gov/coronavirus/2019-ncov/hcp/ppe-strategy/face-masks.html?fbclid=lwAR0pt_AZUpMrO-_As5IQohhRbo5UBeYpi3D6OHq6ciJIQqgL_S9hZoqXrwM.
We have also had community members inquire about how a hand-sewn face mask could protect someone from infection in comparison to modern disposable masks. Prior to modern disposable masks, washable fabric masks were standard use for hospitals. Hospitals can disinfect these masks and use them repeatedly as needed. While we know that these masks do not protect staff from viruses, they will be used to contain droplets as staff and providers interact with patients.
If you would like to donate hand-sewn face masks to Bay Area Hospital, please take them to the screening station lcoated at the main hospital entrance or the screening station at the Emergency Room between the hours of 7:00 a.m. and 5:00 p.m. Donations are also being collected at the Coos Head Co-Op located at 353 S 2nd Street in Coos Bay.
The community has had an amazing response since we put out this request on Friday- THANK YOU! While we ask that you continue social distancing, we think this is a great time for all of our talented community members who sew to put their talents to work during a time that they may be scared and unable to leave their homes. We continue to appreciate all of the concern and support that has been expressed, and the flexibility we have asked of you as we continue to change and modify our processes and policies to keep our patients, staff, providers, and limited visitors healthy and safe.
As of March 23, 2020:
Bay Area Hospital’s Patient Accounts/Cashier Office will be operating under a temporary change of hours for the time being. The Patient Accounts/Cashier Office will now be open Monday-Friday from 9:00 a.m. to 4:00 p.m.
If you have questions about your account status, please contact the Patient Accounts/Cashier Office by calling 541-269-8132. If you would like to make a payment on your account, you can do so via phone by calling 1-855-221-9300. Payments on your account can also be made on the homepage of this website by clicking 'Pay my bill' at the top of the homepage at bayareahospital.org.
As of March 23, 2020:
The Coos Head Co-Op will be accepting donations of hand-sewn masks to collect bulk donations to to take to the hospital. The Co-Op is located at 353 S. 2nd Street in Coos Bay, and operates during the hours of 9:00 a.m. to 7:00 p.m. Monday-Friday, 9:00 a.m. to 6:00 p.m. on Saturdays, and 10:00 a.m. to 6:00 p.m. on Sundays.
Donations can also be brought directly to the hospital's screening tables at the main entrance and the Emergency Room Monday-Sunday between the hours of 7:00 a.m. to 5:00 p.m.
As of March 20, 2020:
Bay Area Hospital is actively accepting donations of masking and protective eyewear equipment, respirators, nitrile gloves, hand sanitizer, and cleaning wipes from private or commercial entities at this time. The hospital is accepting donations of sewn fact masks from the general community (hospital-approved pattern is attached). While Bay Area Hospital's inventory supply is adequate at this time for routine operations, there is an anticipated increase in need for these supplies.
Due to global shortages, the hospital's supply chain has been unreliable for personal protective equipment (PPE). While Bay Area Hospital is hoping to get shipments in, this reliability cannot be counted on. If an inpatient surge presents itself, Bay Area Hospital wants to be prepared to continue to prioritize the health and safety of our staff, providers, limited visitors, and patients.
Donations of the items mentioned above can be delivered to the screening stations at either the main hospital entrance or at the Emergency Room entrance between the hours of 7:00 a.m. and 5:00 p.m.
As of March 20, 2020:
Bay Area Hospital will be delaying all non-emergent surgeries. In response to requests from our state and national health leaders, the decision was made to preserve our resources, such as staff and personal protective equipment (PPE) so that the hospital will have those resources available to provide high quality care to critically ill patients.
The decision will be re-evaluated as the situation unfolds and new information about resource availability becomes available to the hospital. The doctor's office that scheduled your non-emergent surgery will contact the individual and let them know that the surgery will be cancelled or rescheduled to a later date.
Bay Area Hospital asks that patients do not call the hospital inquiring about their surgery, but instead contact their doctor's office for further surgery cancellation information.
As of March 17, 2020:
Visitors will not be allowed at Bay Area Hospital until further notice, *except* the parents of pediatric patients, and the partner of someone giving birth in our Family Birth Center. Anyone presenting for care, or who are the parents of pediatric patients or the partner of someone giving birth in our Family Birth Center will still continue to be screened at the main entrance and at the Emergency Room.
PLEASE NOTE: Extenuating circumstances will also be considered based on the best interest and needs of the individual patient on a patient-by-patient basis.
As of March 15, 2020:
Bay Area Hospital has implemented a new visitor screening procedure. All entrances to the building will be closed to the public except for the main entrance and the entrance to the Emergency Room.
The main entrance will be open from 6:00 a.m. to 6:00 p.m. The Emergency Room will remain open all hours of the day.
We have set up screening stations at the main entrance on the first floor, and at the entrance to the Emergency Room. All visitors will be screened at each entrance, and visitors with symptoms will not be allowed to enter. Patients who are presenting for care with symptoms will be asked to put on a mask to protect our other patients, staff members, providers, and visitors.
Thank you for your patience and understanding as we implement these new policies! We will make further announcements as procedures change, or when screening procedures are reduced or removed.